Frequent Asked Questions

What are the shipping methods?

Shipping carrier: All orders will be shipped via UPS and USPS.

Processing time: please allow 1–2 business days for order processing.

Shipping Policy: Click here!

Does Emery's Corner accept returns?

Unfortunately, all sales are final. If your item(s) arrive damaged, please contact us for further assistance.

Why haven't I received my order?

We apologize for the delayed delivery of your order. Please refer to your tracking number for updates. If you have not received your tracking number after your invoice has been confirmed, please reach out to us via Instagram for further assistance.

Where is the pick-up location?

TCS Global
2100 S Great SW Pkwy, Suite 510–511
Grand Prairie, TX 75051
(469) 988-6888

What are the pick-up hours?

Monday–Friday: 9 AM – 6 PM

Saturday: 10 AM – 5 PM

Sunday: Closed

When will my order be ready?

Orders are ready within 1–2 business days. We’ll email you when your order is ready for pick-up.

Can I buy matcha at the pick-up spot?

No, it is only a pick-up point. No products are sold on-site.

How do I know about restocks?

We announce restock dates on our website in the Countdown section, on the Coming Soon product page, and through our Instagram Stories. Make sure to check back often so you don’t miss out.

Can I pre-order?

Yes, we now offer pre-orders. Pre-orders typically take about 3–5 weeks to arrive, depending on the matcha. The estimated timeframe is listed above the pre-order button, so please check it before placing your order.

If your order contains both ready-to-ship items and pre-order items, everything will be shipped together once the pre-order items arrive.

We recommend placing two separate orders, as ready-to-ship items and pre-order items may have different expiration dates.

Do you have flavor profiles for all the matcha?

Not for every matcha. We include flavor profiles whenever they are available from the brand’s official website or product description.

Can I pay extra to secure matcha?

No, we do not offer paid holds or reservations. All matcha is sold on a first-come, first-served basis during restocks.

How do I know if a matcha is good?

We encourage you to stay open to trying new matcha instead of only chasing the popular ones. You might be surprised—some of your favorites could end up being hidden gems.