Shipping policy

Shipping Origin & Responsibility

• All orders are shipped from Dallas, Texas.
• We are not responsible for orders once they have been handed over to the shipping carrier.

Processing & Shipping Times

• Orders are processed within 1-2 business days before shipment. However, during restock periods, please allow an additional 2-3 days for processing due to the high volume of orders.
• Once shipped, tracking updates will be provided.
• If you experience any delays or issues, please contact the shipping carrier directly, but we’re happy to assist when possible.

Domestic Shipping Rates & Delivery Times

• $7.50 Flat Rate for all orders within Texas (estimated 2-4 business days in transit).
• $7.99 Flat Rate for all orders under $50 (estimated 2-4 business days in transit).
• $9.99 Flat Rate for all orders over $50 (estimated 2-4 business days in transit).
• Free Shipping for orders $175+.

Shipping costs are non-refundable.

Pick-Up Option Available

You can choose to pick up your order at our designated pick-up location:

TCS Global
2100 S Great SW Pkwy, Suite 510–511
Grand Prairie, TX 75051
📞 (469) 988-6888

Pick-Up Hours:
Monday–Friday: 9 AM – 6 PM
Saturday–Sunday: 10 AM – 5 PM

Please note:

• This location is for pick-up only — no matcha is sold on-site.

• Orders will be ready in 1–2 business days.

• You’ll receive an email once your order is ready for pick-up.

For any questions, feel free to reach out to our support team.